Customer Success Specialist
About the job
At LiftEngine, we empower businesses to connect with their customers through innovative solutions and data-driven strategies. Join our dynamic, fast-paced team as a Client Success Specialist, where you’ll play a pivotal role in shaping client success stories and driving meaningful growth for our partners. If you thrive on building relationships, solving challenges, and making an impact, we want to hear from you!
In this role, you’ll be the champion of client relationships and the driver of their success with LiftEngine’s solutions. From onboarding to long-term growth, your insights and expertise will help clients achieve their goals while unlocking new opportunities for expansion and collaboration.
What You’ll Do:
- Be a Strategic Partner:
- Build and nurture strong, lasting relationships with clients, becoming their trusted advisor.
- Partner with the Business Development team to provide a seamless onboarding experience and ongoing support.
- Drive Client Success:
- Plan, execute, and evaluate marketing campaigns with clients, identifying opportunities to enhance their outcomes.
- Educate clients on best practices and incremental ways to expand their use of LiftEngine’s services.
- Advocate for Customers:
- Represent the voice of the customer within LiftEngine, sharing insights that drive product innovation and value.
- Collaborate with product, marketing, and strategy teams to ensure customer needs are met.
- Unlock Growth Opportunities:
- Identify potential upsell and renewal opportunities to drive revenue growth.
- Assist clients in maximizing ROI by recommending tailored solutions.
- Lead and Represent:
- Mentor and train new Customer Success Specialists to help scale the team’s impact.
- Represent LiftEngine at strategic customer meetings, prospect discussions, and industry events.
Ideal Profile
- 1-3+ years of experience in customer success, account management, or business development
- Self-starter who takes initiative
- Excellent verbal and written communication skills
- Exceptional interpersonal skills with a knack for building relationships
- Strong analytical abilities with excellent organizational skills and attention to detail
- Excitement around marketing and data and a desire to learn as much as possible
- You love working in dynamic, fast-paced, and cross-functional teams that encourage you to learn and grow.
Preferred Qualifications
- Based in the NYC tristate area but work from home
- Bachelor’s Degree
- Strong Microsoft suite & Canva expertise
- Experience with Klaviyo, Shopify or other ecom/marketing automation platforms a plus
Compensation
- Base Salary: $55-75K, commensurate with experience
- Performance and annual bonus eligible
- Numerous Healthcare plans, including dental and vision
- 401K
- Generous PTO plan
- Work from home
How to Apply
To apply, please fill out the form below in its entirety or send a cover letter and a resume to jobs@liftengine.com. Incomplete applications will not be considered. No headhunters or placement agency applications accepted
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